Plum Ethical is Now a FREE Postage and Returns Site
Posted on | August 8, 2009 | Comments Off
…For the UK, at least.
We’ve been thinking long and hard about this. Until today, we charged UK customers £5 for the delivery of each package, which is cost price for a one kilo package. Moreover, we had actually rejected free postage because we thought it would encourage increased carbon overheads.
However, we’ve noticed that other ethical internet stores have free postage, making it hard for us to compete, and giving free postage would also level the playing field between a bricks-and-mortar shops and Plum Ethical. The carbon overhead of a customer travelling to a physical shop to buy, or having an internet shop deliver an item, will always be there. We can’t get rid of it by charging for it, so we’ve decided not to do so any more. From today, UK postage and returns are free.
Deciding to offer UK free postage and returns means customers can more clearly see the value of what we are offering. Although we lose some profit, we gain more customers, which means more people will share the message we’re trying to spread that ethical shops can sell high quality goods at reasonable prices so craftspeople are properly rewarded.
We’d really like to know what you think about this. Thanks.